Support, Terms and Services

Customer Support

If you have questions or need additional support you can best reach us through a private message on our Facebook Page Kristy’s Craft Room.

Fulfilment Policy

We strive to ship in stock items within 1-2 business days. Backorder items can take up to 5 business days to ship.

Return Police

If you have any issues with your purchase please send us a private message to our Facebook Page Kristy’s Craft Room. If your product is damaged please take a photo and include it with your message and we will send you a replacement item. We do not offer refunds on our wood cutouts or any of our kits. These are custom designed and made for immediate sale, we sell out at a quick rate and can not promote and resell after our launch date.

Subscription Cancelation Policy

To cancel you must send a private message to the Facebook Page, Kristy’s Craft Room, any other attempt of communication will not cancel your subscription. You must cancel by private message by the 15th of the month before your next payment is due. If you request to cancel after the 15th, your cancellation will take effect the following month. (Example : If you request to cancel on June 16th you will still be billed for July and receive a July kit, your cancelation will be effective beginning August 1st). You can rejoin in the future (as long as there are spaces available) when the subscription membership is open again. But remember once the group is sold out, you will have to wait for new spaces to open.

Emails, text messages and comments can get missed and lost in the many we receive. We check private messages multiple times a day, therefore this is the only communication reliable for us to use for cancelations. Thank you for understanding.

Privacy Policy

Any information gathered though this website for purchases or any other reason are kept private and will not be used for any other purpose then stated. We will not sell or give your information to any third parties.